FAQ

How does NEW DROPS pre-order work?

Once a week, Wednesday at 8.00 am, we will open our Online store with a selection of unique styles. Once opened, you are ready to make your purchase. You will be able to select the size of the product displayed. If the product/size is not available, it means it has been sold out. If you cannot find you size, please contact us to shop@cus.cat.
Once we receive your order, the selected product will be specially made in our workshop between 3 to 10 days. You will receive an email of the progress of your product and once it´s ready to ship, we will let you know by email as well.

Which payment methods are accepted?

You can use any credit card, PayPal, or Apple Pay. If you wish to make a bank transfer please contact us.

Where can I try the styles?

You can visit us every Wednesday from 10:00 to 20:00hs at our Showroom/Workshop and try the available styles/sizes. Orders can only be placed through our online store.

Can I order a piece with my measurements?

We don´t work with tailor-made orders at this moment, but if you cannot find your size (whether is out of stock or not displayed) please contact us at shop@cus.cat

How does ESSENTIALS orders work?

Products of the ESSENTIALS collection is always available online (unless they are sold out) and you can place your order any time of the week. We will process our order within 72 business hours and ship it right away.

What if my order has some items that are pre-order and some items available now?

We will contact you to ask if you wish to receive both items together, or to send the available now first.

Can I cancel my order?

Once you receive the email with the order as Confirmed, it will no longer be possible to cancel it.

How many time does it take for my order to be shipped?

If you’ve purchased an item from the Essentials collection, we will process your order within 72 business hours and ship it right away. For Shipping time and costs click here.
For New Drops purchases, since every piece is made at our workshop after processing each order, the delay of delivery can be between three days and two weeks, depending on the style and orders demand.